Overall Satisfaction – 67%
The Tenant Satisfaction survey carried out by MCC in November-December 2023, found that 67% of tenants are satisfied with the overall service provided by SHOT TMO.
Tenants were particularly satisfied with the Proportion of respondents who report that they agree their landlord treats them fairly and with respect which is 67%.
Other areas where there is room for improvement include time taken for the last repair, listening to and acting on views and how ASB is dealt with.
[ays_chart id=”2″]