We try and give our tenants the best services however, if you are dissatisfied with anything around your tenancy or management of TMO and want to make a complaint, please do so by using any of the options listed below.
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- In-person or by letter: SHOUT TMO, 50 Kilnside Drive, Harpurhey, Manchester, M9 5QP
- Email: complaints@shouttmo.co.uk
- Online: www.shouttmo.co.uk/complaint-form
- Phone: 0161 202 6482
Our opening hours are every weekday FROM 9 AM to 4 PM EXCEPT TUESDAYS AND BANK HOLIDAYS.
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To understand how we will deal with your complaint, please read the complaints policy below,
Complaints Policy
We also carry out an annual review of our complaints process against the Housing Ombudsman Code. This is to ensure our complaint handling remains in line with the Ombudsman requirements, and that we’re providing the best possible service for residents.
You can find our most recent self-assessment here:
Complaints Self-Assessment Code 2023-24
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We also encourage independent review of our complaints if you are still unhappy.
You can do this via the Housing Ombudsman but you must have exhausted our internal complaints policy first.
You can find more about the Housing Ombudsman here.