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Our Responsibilities

Responsibility of Housing Manager

The Housing Manager is responsible for tenancy management on the estate including: allocations, repairs approval up to a set amount, managing rehousing applications, voids, letting properties; breaches of tenancy agreement such as Antisocial Behaviour, Property and Garden conditions etc. The Manager also liaises with other organisations including Northwards and the Council for the effective maintenance and running of the estate, Police, Neighbourhood Services, etc., as well as encouraging community participation in the TMO.

The Housing Assistant/Admin Officer assists the Housing Manager including but not limited to: raising and monitoring repairs including carrying out home visits where required, quality surveys on completed repairs, estate maintenance including raising work for fly-tipping, dealing with initial enquiries and booking appointments for Housing Manager etc.

Relationship with Manchester City Council

Manchester City Council is the landlord of the properties. They provide the management allowance to  SHOUT TMO to manage the properties on their behalf. The Council is responsible for structural repairs over a particular amount, statutory health and safety relating to the properties including gas servicing, fire safety checks, Capital Works e.g. replacement of kitchens, bathrooms, boilers, and all works that do not come under day to day repair budget.

Where Does Northwards Fit into the Picture

Northwards is an Arm’s Length Management Organisation created by the Council to manage over 13000 properties in North Manchester. In addition, the Council has also passed on some of its responsibilities regarding the Tenant Management Organisations in the North to Northwards. Northwards are responsible and help with the following:
• Management of Capital Works
• Rent Management
• ASB cases to a higher level like Injunctions, Possession for ASB, etc. Northwards Community Safety Team.
• Contingency Plans in case of emergency like fire etc.
• Fire Safety Checks
• Annual Gas Servicing
• Assisting with advice.

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