In line with your tenancy agreement, as a tenant you are responsible for ensuring that your rent is paid. Rent (and where applicable service charge) is paid weekly in advance (although tenants can pay fortnightly or monthly but it will have to be fortnightly or monthly in advance).

The best payment method is by standing order. You will need the following:
Sort Code: 20-55-58; Account Number: 53348075 along with your tenancy reference. (If you don’t do online banking you will have to take the details into your Bank Branch).

You can find your tenancy reference on your rent card or tenancy agreement.
It is made up of four letters and six numbers, with a forward-slash after the fourth number
e.g. ABCD1234/56

You should also receive a rent card a few weeks after you have signed for your tenancy and this can be used at any Paypoint in lots of local shops. Visit and enter your postcode to find your nearest one.

Pay by phone – This service is run by Manchester City Council. Phone 0161 234 5006 to pay by bank debit card or credit card using the automated service – 24 hours a day, 365 days a year. Have your rent reference number handy and follow the step-by-step instructions.

If you cannot use the automated service you can ring by telephoning 03000 123 123.

You can also pay online using your debit card the money will go into your rent account within two working days. You can pay council tax, insurance and other council bills this way too.
Visit www. and click ‘Pay Rent’.

Pay rent in person

You can also pay in person at the follow Northwards Offices which open
10am to 12pm Tuesday and Friday:
•White Moss Road Office – White Moss Road, Blackley, Manchester, M9 6NZ.
• Cheetham Hill Office – 549 Cheetham Hill Road, Cheetham Hill, Manchester, M8 9NW

Should you require help with your rent, help is available at:
AVIM (African Voices in Moston – this is a charity that caters for all North Manchester Residents) – Flat 54 Kilnside Drive, Harpurhey, M9 5QP (directly above the SHOUT TMO Office).
Foodbank open Thursday 10am to 1pm

You will need to ring and make an appointment 0161 312 1244, 07440775115, 07548159390.

Money Advisers – drop at one of Northwards Local Offices:
• Monsall Street Office –1 Monsall Street (junction of Queens Road) Collyhurst, M40 8QZ. – Thursday 10am to 1pm

• Cheetham Hill Office – 549 Cheetham Hill Road Cheetham Hill, M8 9NW
– Monday 10am to 1pm

• White Moss Road Office –White Moss Road Blackley, Manchester, M9 6NZ
– Wednesday 10am to 1pm

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