Paying Your Rent.
In line with your tenancy agreement, it’s every tenant’s responsibility to make sure that their rent is paid on time. Rent (and any applicable service charge) must be paid weekly in advance. If you prefer, payments can be made fortnightly
or monthly, but always in advance.
1 . STANDING ORDER
The easiest way to pay is by standing order from your bank.
You will need the following details:
Sort Code: 20-55-58
Account Number: 53348075
Reference: Your tenancy reference (found on your rent card or tenancy agreement).
Format: 4 letters + 6 numbers, with a forward slash after the fourth number (e.g., ABCD1234/56).
If you don’t use online banking, you can take these details into your bank branch and set up the payment in person.
2 . rent card and PAY POINT
You should receive a rent card a few weeks after signing your tenancy.
- This can be used at any PayPoint outlet (many local shops).
- To find your nearest PayPoint, visit: www.paypoint.com and enter your postcode.
3. Pay by Phone (Manchester City Council)
Call 0161 234 5006 to use the automated service (available 24/7, 365 days a year).
- Have your tenancy reference number ready and follow the instructions.
- If you cannot use the automated service, call 03000 123 123 to pay by debit or credit card.
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4 PAY ONLINE
Visit: www.northwardshousing.co.uk and click ‘Pay Rent’.
Payments by debit card are credited within 2 working days.
You can also pay council tax, insurance, and other council bills this way.
5 . Pay in Person at Northwards Offices
You can pay in person at the following offices (open Tuesdays & Fridays, 10am–12pm):
- White Moss Road Office – White Moss Road, Blackley, Manchester, M9 6NZ
- Cheetham Hill Office – 549 Cheetham Hill Road, Cheetham Hill, Manchester, M8 9NW
Help with Rent
Money Advice Drop-ins (Northwards Local Offices)
- Monsall Street Office – 1 Monsall Street, Collyhurst, M40 8QZ (Thursdays, 10am–1pm)
- Cheetham Hill Office – 549 Cheetham Hill Road, M8 9NW (Mondays, 10am–1pm)
- White Moss Road Office – White Moss Road, Blackley, M9 6NZ (Wednesdays, 10am–1pm)